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That sort of stuff would really get to me. Hate it when people make excuses, I would rather people say "I can't be bothered" or "I don't know what's wrong". At least then I can find an alternative.
Having said that Vidahost have looked after my hosting for about 3 yrs now and the only real chat I've had with them is how I can upgrade! don't be scared mate, make the move and give yourself less stress and more support.
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